Want to peek at the modules?
Go ahead and take a peek for free! We know you’re going to love them:) Here you can see sample clips of each of Dr. Chloe’s 10 On-Demand Video Modules for building your dream practice. These videos are GUARANTEED to help you succeed. If you want plenty of high functioning clients who value your time, sign up for ProfitablePractices.net today!
Module 1
How to Get Clients
Even if you’re just trying to get your FIRST client, this module will help you learn how to master the art of getting clients. As someone who now has to employ other therapists to keep up with the HUGE VOLUME of clients who call her office, Dr. Chloe sees many therapists who are great therapists but just don’t know how to get clients. If you want more clients, this module is for you. Actually, this whole series has to do with getting clients but this module gets things started! Learn the biggest mistake Dr. Chloe sees other therapists make as they try to get high functioning clients who can pay their full fee in private practice. Start right away with homework and worksheets to help you put her lessons into action for yourself to get your practice full, or even just start your practice out the right way! You’ll start learning valuable information right off the bat, and of course even at Module 1 you can get feedback directly from Dr. Chloe as she helps you create your dream practice.
Module 2
Set the Stage for Success
If you want to work with high functioning, intelligent clients who can afford to visit a private practice then you need to make sure your space is set up the right way. Have you ever had a new client come to see you once, never to return, and you weren’t sure why? It could have to do with the unconscious signals being sent by your office space!Would you like to get more referrals from existing clients? Clients are more likely to refer when they feel they’re sending their friends to a space that looks extremely professional yet warm and inviting. Dr. Chloe will teach you how to make sure your space is set for success. Even though she started her own practice with cheap furniture from Target in her early days, nobody could tell– because she knew how to create a space that worked. She’ll teach you how to bootstrap your way into a profitable practice with a plan you can start right away, and with an organized “wish list” to fill as your practice grows in profit, just like Dr. Chloe’s! When you want to raise your fees, the setting in which you discuss this raise will definitely matter. Get Dr. Chloe’s personal advice on your own space, see her checklist for what every successful private practice office should have, and get started on your own office today!High functioning, private pay clients feel comfortable in a different setting than low-fee medicare clients. Is your space 100% on point? It is not just a matter of money- it is a matter of understanding the signals you’re sending. Make sure your space is properly configured to support your profitable practice!
Module 3
Create an organized infrastructure
Have you ever wondered how to handle things like billing and reception? Would you like to have those professional services but you’re not sure how to afford them? Dr. Chloe will teach you the secrets to create a polished feeling to your practice, even on a shoestring budget! High functioning clients want concierge-like services to make booking a breeze. A great way to attract and book high functioning clients who can afford your private practice full fee is to have your practice run like a well oiled machine that makes life easy for busy professionals, which also lets you relax and focus on doing great therapy! Dr. Chloe gets compliments from clients all the time who say they were attracted to her practice partly just because of the wonderful way it’s organized. Don’t YOU always like to go see a doctor, massage therapist, or other professional whose office is organized in a manner that’s conducive to easy booking and payment? Well, so do high functioning clients! Learn how to make your office run like a million dollar practice, even if you’re just starting out— Dr. Chloe can show you how! Not only has she personally created a million dollar practice, but her husband is a graduate of Harvard Business School, so she was able to get plenty of top notch business advice that she’s now going to share with you! Many therapists make the mistake of being “old school” (read: archaic) by doing absolutely nothing to make it easy for clients to book, pay, get information about fees, talk to a live person if they have a last minute scheduling issue, etc. This is an old “ivory tower” habit that has left many therapists behind in terms of business… oh well, their loss can be your gain! Your professors in graduate school were not 100% focused on their practice because they were teaching class, so maybe they didn’t mind not getting many new inquiries from potential clients- but if you want to grow your practice with full fee clients, you need to know how to provide a great client experience that shows you realize you’re serving an upscale clientele whose time is precious!
Module 4
Customer service for PRIVATE PAY clientele
When it comes to choosing a therapist, high functioning clients have more choices than ever before– how will you stand out? Given that we are in the caring and helping profession, it is essential that we have a warm and client-conscious approach to customer service. Do you have systems in place that help you stay on top of things like birthdays and holiday gifts? Customer service includes how you interact with clients, and also how you set your practice up in the first place- are your policies designed in a way that’s client-focused yet also protects YOU from becoming completely beholden to clients? It’s a fine line… let Dr. Chloe show you how to navigate. And by the way, this extends to your referral sources as well- Dr. Chloe will teach you the “little things” that help build relationships with clients AND referral sources to help them think of you, stay with you, and send their friends to you. The more you think of your clients as customers who have a choice in where they choose to go for services, and your referral sources as customers who have a choice where they will refer, the more your practice will attract, book, and retain the high functioning clients you desire!
Do you have multiple systems in place that guide clients to give you feedback? Or ANY way to give you feedback besides talking with you face to face? We all want clients to feel comfortable telling us “the good the bad and the ugly” but many clients– especially the “people pleaser” or “perfectionist” or “very polite” types simply don’t feel comfortable sharing what didn’t work for them- they’ll just go somewhere else, and you’ll never get the benefit of learning how to improve your practice. Wouldn’t it be better if you had a way for them to share with you no matter what? Constructive criticism is usually very helpful, if we know how to get it AND know what to do with it. Dr. Chloe will teach you how!
Module 5
Handling Upset Clients
High functioning clients can be picky and being picky isn’t always a bad thing– you probably know this intuitively because you’re a high functioning person yourself! So how do you handle it when a really great client expects “special treatment” when they need to cancel an appointment at the last minute due to an important business meeting, a sudden flu, or the myriad excuses that can and will arise with privileged and successful clients who are skilled at getting what they want? When you’re charging hefty fees, you can bet that intelligent clients who work hard for their big bank accounts will sometimes “kick up a fuss” even if you’ve spelled or your out your policies in advance. And what if you make a mistake? Or what if it’s unclear where the mistake lies? Or maybe you’re working with an entitled person or even celebrities who are just plain used to getting their way, and they feel upset by the idea of being treated “like everyone else”. Or what if they have technical difficulties for their video session and then don’t want to pay for the time since “there must have been a problem with your system” even though you’re sure the difficulty was on their end? You don’t want to alienate a client who may generate many thousands of dollars in annual revenue over a seemingly minor issue, but also don’t want to let them take advantage of their perception that you “need their business” or tie up your schedule without compensating you. Dr. Chloe tailored her policies over time as her practice grew. What’s right for someone starting out isn’t always right for someone whose schedule is already full. Dr. Chloe is there to help you navigate. Just think of her as your own personal “lifeline” when it comes to these tricky situations!
